You Broadband — Poor Response from local team

Address:

Vadodara, Gujarat

Hi, This is Pritesh Mistry. B-153, Yoginagar Township, Near Ambika Nagar, Gotri Road, Vadodara-390021. Cont [protected]. I have applied for new connection & paid you broadband amount of INR 3339/- on 8th August 2015 my Account No. is 1259128. Earlier it was communicated from you broadband team that installation will be done within 7 days of working. Still there were no signs of Installation from you broadband end till I started followup. I had to lodge complain on 18th August 2015 at 10:30 AM. Complain number is[protected]. It was inform by you broadband team within 8 working hours it will be resolved & connection will be installed, which was done on 7th Sep'2015. Further to this connection installed two days back & since yesterday evening 4 PM it is not working. Again I have to lodge complain.The complain no.is[protected]. It was informed it will be resolve on priority basis. Today morning I called Vadodara customer services head, she informed to caontact technical team. Why I have to contact them, Although I have contact them & they are showing hours each time, sir one hour - sir two hours please. This is the way they are dealing. Also they had not provided LAN cable 1 meter, which is in their scope. They used my own LAN cable luckily which was available at my home. Each & every time they comes without any preparation. Now I want to resolve this issues, when they will be positive towards customer service...? Your kind action is required.