You Broadband — Refund for failed not-connected internet connection

Address:

411004

Contacted you broadband Nov end to gets details of the internet connections. It didn't take a day for the company and sales representative to contact me for the money and the form. Zafar called me and said I am in the area and I'll come now. I requested him come next day. He came filled the form and said to pay the entire amount. I asked him if he is sure the building will get the connection and he confirmed yes. He even assured me that if it doesn't work ill immediately give u the money. After he left the place I called him in 30 mins and told him forget the form and don't log it in as I got to know that the building I am living in does not get connection. He said let me try for a week and I'll give it back. It's been almost 2 months I am waiting for my cash. I requested him that it's not possible for me to run around as I have 2 small kids. Every time I call him he says 5 mins madam I'll come to return the money. I need immediate action on my case. Address for connection: 5 Amit Spring, Prabhat road no 3, Pune 411004. Paid amount : Rs 5784 CRF no 752075 Need an urgent refund