[Resolved] You Broadband — Scam Company - Not giving promised speed | |||
I (user id: harish_10) took a plan of 12 Mbps with You Broadband on 27th May 2014 and I am not even getting 2 Mbps speed. I have complained so many times and even their technician is unable to solve the issue. But, they are not doing anthing about this, When I asked about getting my money back, the customer service guy said that they cannot refund the money. All I will get is 500 Rs deposit for the modem. I paid 7500 Rs for this service and I am not getting what was advertised. I contacted their nodal officer(Hemant Trivedi) as well as appellate authority (Divya Singh) but nothing has been done so far. I have to call their technician everyday and he promises to come but don't show up for 2-3 days. Even after he visits, he is unable to fix the issue. Do anyone know how to take this to consumer court? If yes, please suggest. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved YOU Broadband India customer support has been notified about the posted complaint. | |||
 1 Comment | |||
Comments
No reply from You Broadband. Still the max speed I am getting is 6-7 Mbps instead of 12 Mbps after calling their technician almost everyday. The 6-7 Mbps speed remains for few hours after I call the technician and again returns to 2 Mbps after few hours. Also, I have noted that as soon as I switch of my computer, the modem loses connection. It seems they are saving the broadband by redirecting it to other users when one is not using it. Even when I have kept something to download and leave the computer idle for a while the connection will be lost and the download fails. This way I loose my allotted data and they save on their broadband.
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Plot No 54, Marol Co-Op Industrial Area, Makwana, Mumbai, Maharashtra, India - 400059