You Broadband — YouBroadBand - Poor Service and Customer Support

Address:

Ahmedabad, Gujarat

We have youbroadband(http://www.youbroadband.in/) connection. It provides poor service and customer support. Whenever internet goes down, you have to register the complaint to their helpline several times. After that their executives will tell you that it be fixed in next day or another 4 hour, or by evening today and so on. Any service related complaint is not heard/fixed before one week. The latest example is - On Sunday 20 April 2014, internet gone. Today is 26th April 2014. One week has been passed, but still it is not fixed. During the whole week, I have registered complaint several times, talked with their executives so many times, but no any fruitful result. On 26th, I with my friend visited their office(Sarthik Building 2ND Floor, Near Fun Republic, Ramdevnagar, Ahmedabad - 380015 ) and asked for the ETR. Still they are telling, it will take time till monday.