Yu Mobile — Unsatisfactory After Sales Service- "NO RESOLUTION/ Repair DONE

Address:

Gurgaon, Haryana

I am facing lagging issue with the device since last one month which includes below errors and have been calling YU care almost daily 1. Double tap not working 2. No network available multiple times a day. 3. Screen not coming up while on call. I have been in talks with ur CC representatives and did all the possible troubleshooting as asked by them nothing helped !! As a last resort they asked me to flash the device ... I tried doing so now that is also not working as it says "WAITING FOR DEVICE". I spoke to Dimple this morning who wanted me to visit a cyber cafe or a friends place and tried doing flash using their system which i find senseless and illogical so i refused stating if the same is not happening on my system its now your responsibility to sort this out. She tried to make me speak to L2 team however they are never available and therefore i was asked to wait for their call - which they never make. I have already forwarded copy of invoice and error screenshot on your support email id. I even received call from their L2 representative "HIMMAT SINGH" who then asked me to download some usb drivers I did the same however the problem is still there and when I again called them and spoke to Akash he gave me same rebuttal that alright will ask them to call you back in 48hours My ticket/complaint no with them is 1258010