[Resolved]  Yu Televentures — Customer service of yunicorn mobile device

Address: New Delhi, Delhi

I bought a mobile, Yu Yunicorn, on 5.10.2016. Its front camera not working. On 10.12.2016 went at customer care. They replaced the camera but problem could not be solved. They sent the device to company on 16.12.2016. Company is neither repairing nor telling when they will repair the device.
original complain barcode:E[protected]
revised complain barcode: E[protected]
Imei:[protected]
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May 15, 2017
Complaint marked as Resolved 
YU Televentures customer support has been notified about the posted complaint.
Verified Support
Jan 05, 2017
YU Televentures Customer Care's response
Hi CDA Patna.

Please mail your concern to the following address: [protected]@yuplaygod.com or call us at [protected] for further assistance.

Regards,
Team YU.
Jan 09, 2017
Updated by CDA PATNA
I have already emailed to [protected]@yuplaygod.com from my yahoo id [protected]@yahoo.com. But I received only just readymade robotic reply, that does not satisfy anyone. What is the current position, what is the problem, what actions are being taken to resolve the problem- nothing is intimated. The support team is not giving any information and keeping the consumer in dark. Worst customer care... not happy with the support team at all.
 
2 Comments

Comments

I think this forum is also doing nothing.
Dear
Sir/madum

I have punched yunicorn in[protected]. It was working fine. But unfortunately during updation to marshmallow my mobile gets stuck on yunicorn logo. I went to service center here in BARAMULLA. The name of service center is M/S. FRIENDZ communication SOPORE BARAMULLA, MB.NO. [protected] & [protected]. After 3 months they handed over my phone without repair. Then I called YU care and your customer services told me that go to another service center here in Srinagar and I went to M/S MOBI LINKS LAL CHOWK SRINAGAR MB NO. [protected] & [protected] service center and they generate job sheet no. 1403 dated 12-12.2016. On[protected] they handed back my phone without repair and told me that some hardware parts are missing in the phone. Then I again ring YU care where your customer Care replayed me to go back to first service center and told him about hardware parts issue and also given me the YU care email Id.
I'm again raising this issue by email with you. So places tell me what can I do to my phone. Can I throw my phone in to dust bin or can you able to solve my problem.

With regards

Muhammad saleem
Mb.no. [protected].
[protected]

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