Yu Televentures — Battery replacement

Address:

Ernakulam, Kerala, 682027

Sir,

I bought a yureka one phone from one of your dealers in Ernakulam, Kerala about one and half years before the phone worked fine for about a year and suddenly it started showing some shut down issues. I went to the authorised service shop one in Ernakulam, M. G. Road and showed them the issue. Without even checking what the issue was one of your service representative said that it was the issue of the battery and asked me to replace the Battery.

Being a year old they informed that i am not been availed with a warranty as battery only has 6 months warranty. So I purchased the battery for an Amount of 1100 rs. And with the replaced battery i started using my phone.
Just after a week the same problem of restarting problem. I again went to the service center were the service people showed me a cold nature and did not even account me for my quires. Then atlast some service personnel again without checking my phone took the battery and said they cannot replace this because the stock of battery should come form the regional office.
It is most aggrieved to say that both your phone and your service has been the worst till now. I submitted new battery after a week of buying it, while even in warranty time no action has been taken to see my issue is solved.

It is really sadding to say that your service center in M.G. Road, Ernakulam, Kerala is very poor. They don't attend to complaints at all. Now it has been more than 3 months since my battery has been ordered to be replaced. No action has been taken even after it being in warranty. Is this the service you provide to your customer.
This customer care does not even give me my job sheet. When asked they just say it has been registered with my IMEI no. Is this the service you provide? I feel that i wasted my money on a company like yours.
With this i kindly ask you to replace my battery i bought on 1/12/16. Or refund my money.

Attaching the bill dated 1/12/2016