Yu Televentures — I am complaining about my phone warranty that spoil in the repairing & consult.

Address:	Rohtak, Haryana, 124001
Website:	www.yuplaygod.com/product/yuphoria

I was purchased my mobile named yu yuphoria from amazon.In through online in jun, 2015. But from november, 2015 it starts heating problem and then software problem. When it start giving problems i need to format my phone but when i start to format it gives more problems after restart and some of windows pop as not responding then i was contacted to yu care over phone they suggest me to format it by force format i asked them how they told me when phone is off press power button and volume key i tried but failed then i try to check system software update is available but failed to update it also. I again contact them to solve how to update my phone software then they told me to again download the software and try to install, this software is about 585mb need to download data i recharged my net pack and start download and try again to install it but again failed then again i contact them but they again told me to do this again. Then i write a mail to yu care for the software update issue, i have all the mail conversation with them from 6th jan 2016, then they again reply me to do the same procedure and told me sure now it will update, but again failed. Again they replied me by providing two links to download two software. And wrote me to install them by fastboot mode also provided me the procedure, but again failed then again n again they told me to do the same activities every time in their reply then i told them if you are not able to solve this can say. Then they reply me to send your phone to nearest customer care i sent it to customer care but they also failed to solve it. Then i was sent a mail to yu care again that they failed to solved this then they told me to send the screen shot what appear and send the job card i sent them all the things as they want but they failed and lastly i shouted on them to solve my problem then they told me submit your phone to customer care for replacement we provide you new phone in replace i submitted my phone to their care center on 19/03/2016 and when i asked them for when i will gwt my phone then they replied me soon you will get your phone, i again ask when they again said soon. Then i asked what about my phone warranty they told me we can't extend your phone warranty. I need my new phone with warranty. Coz as they want i was done as they need money, i was paid but now its their turn to do something for their customer they clearly said "no we can't". So i am going to complained about company. Some of pictures are attached with this complained by mail screenshot. If need more i can provide all but its time to late so tomorrow i can

Thanks & regards
Sanjay kumar
+91-[protected]