Yu Televentures — In service centre my phone was dead while updating KitKat to lollipop due to software failure

Address:	Vellore, Tamil Nadu, 635810
Website:	yuplaygod.co

I am praveen from tamilnadu vellore district. My mobile is you yureka plus.in my mobile update our lollypop is not not. So i contact you customer care they told to go to service centre. So i went vellore service centre (Smart communication) and give my mobile for lollypop update. While updating mobiles was dead due to software failure. Service centre staff told me "we will sent ur mobile to head office so u will wait for 25 days". I gave on 01st may 2017. Till now my mobile was not came. My job sheet number is s[protected].