[Resolved] Yu Televentures — Not repairing my device

Arun.Dahiya94

from Sonipat, Haryana

Address:	Gurgaon, Haryana, 131103
Website:	www.yuplaygod.com

I submitted my device to YU for repairing a proximity sensor issue on 17 Feb 2016 and was promised to receive my device within 15 days. I got my device back on 2 April 2016 after 46 days. Warranty ran out on 12 March 2016. The device now had a charging problem and since then i have been trying to get the device replaced but the company just keeps asking me to wait for 48 hours after which they will accept my device by extending warranty but do nothing. I have alreadt wasted so much time and money in calls and emails but to no avail.

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May 7, 2016

Complaint marked as Resolved

I got a call from the company and was asked about my problem. Then they said they are gonna replace my cell phone and a waybill will be generated soon. I got my cell replaced within 6 days. The waybill was generated within five minutes of me getting a call from their side.

YU Televentures customer support has been notified about the posted complaint.

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Comments

YU Televentures Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

We apologise for the inconvenience caused. Pls share your ticket number along with your mobile number and our team will get in touch with you asap.

Team,
YU

Arun.Dahiya94

from Sonipat, Haryana

Name : Arun kumar
Date submitted on : 17/02/2016
Date received on : 02/04/2016
Issue reported back on : 03/04/2016
Number 1: [protected]
Number 2: [protected]
Device: Yu yureka
Imei 1: [protected]
Imei 2: [protected]
Problem : battery not charging
Job sheet number:N[protected]

I hope you solve this issue asap after all this mental harassment.