Yu Televentures Private Limited — Not return device (yu yureka (moondust grey)

1] Details of online purchase (mobile):
Name of Customer : VIJAY R MOURYA
Mobile No. : [protected]
Delivery Address : G.H. Raisoni College of Engineering, CRPF Gate No. 3, Hingna Road, Near Lata Mangeshkar Hospital, Nagpur -440016 (Maharashtra).

Phone Details : YU Yureka (Moondust Grey)
Serial No. : IMEI -[protected]
IMEI no 1 : [protected]
IMEI no 2 : [protected]
Prize of Phone : 8, 999/-
Warranty : 12 Month from the date of purchase
Date of Purchase (Online by Amazon .in) : 22 January 2015
Date of Dispatched : 23 January 2015
Date of Delivered : 25 January 2015
2] Details of mobile company:

Mobile Company : Yu Televentures Private Limited
Address : Cloudtail India Pvt. Ltd
Unit No. 1, Khewat/Khata No.: 373/400 Mustatil No.31,
Village Taoru, Tahsil Taoru, District Mewat,
On Bilaspur – Taoru Road,
Mewat -122105
Haryana, India
3] Date of compliant of Display Damage dated 18 Nov. 2015
Call Customer Care No. ([protected]) : 18 Nov 2015
Charge of Display Damage & replacement : 2999/-
Replacement Address(Return Centre ) : YU, Televentures Pvt. Ltd
B-82, Phase 1, Mayapuri Industrial Area
New Delhi, Pin Code – 110064.
Date of Delivery (for Replacement) : 2 Dec. 2015.

4] Reminder Dates given by me:
i) by e-mail : 14 DEC 2015/ 16DEC 2015/24 DEC 2015/ 28 DEC 2015/
4 JAN 2016/15 JAN 2016/27 JAN 2016.
ii) by Phone : (6to 7 time dec 2015 recording not available)
(recording available)01 JAN 2016/05 JAN 2016/ 07 JAN 2016/ 11 JAN 2016/
18 JAN 2016/19 JAN 2016/01 FEB 2016/16 FEB 2016/29 FEB 2016.

5] Commitment given by YUREKA customer care:
By mail :- wait/ wait 2 working days/ 15 working days / wait for more few days.

By Phone (Recording available) :
01 JAN 2016 – way bill no. Generate (wait 7 to 10 days)
05 JAN 2016- dispatch to curior company 2 days /delivered within 10 days
07 JAN 2016 – बहोत जल्द, (15 working days)
11 JAN 2016- 8 days
18 JAN 2016 – 15 working days
19 JAN 2016 – waybill no. generate होगा (१५ दिन मे MOBILE DISPATCH
हो जायेगा.)
01 FEB 2016 – Technical problem (wait for 15 days)
16 FEB 2016 - पुराना waybill cancel कर दिया/ 48 घंटे नया waybill no.
generate होगा (१५ दिन मे MOBILE DISPATCH हो जायेगा.)
29 FEB 2016. - - पुराना waybill cancel कर दिया/ 48 घंटे नया waybill no.
generate होगा (१५ दिन मे MOBILE DISPATCH हो जायेगा.)

6] LAST CALL : 14 MARCH 2016
Commitment : 2 दिन मे waybill no. generate होगा और 15 दिन मे Delivered हो जायेगा.
“ waybill no. अभी भी generate नही हुआ”