[Resolved]  YU Televentures Pvt. Ltd. — Camera focus issue of my yureka phone. The device was handed for repair on 05.02.2016 at m/s satguru communication, noida-201301.

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.yuplaygod.com

Dear madam/ sir,

Subject: item (Ao5510 grey) not traceable: jobsheet no. N[protected]

This has reference to my email date:[protected], 08.03.2016 &[protected] w.R.T my handset (Ao5510 grey) submitted for repair on 05.02.2016 vide jobsheet no. N[protected] at m/s satguru communication, noida-201301. With a lot of anger and frustration i wish to bring to your notice that till date i have not received my phone which as told by the customer care and service centre is already repaired. Nor am i able to get a correct status about whereabouts of the same as customer care says that it has been dispatched to the service centre and service centre says that they have not received the same.

On top of this, relaxed approach of your staff, it is again really frustrating to not find any complaint or grievance tab on your website. For a big company with such a large turnover in a very short span of time now there is a reason for me to believe that you have no long term plans like other brands such as sony, samsung, lenovo for customer support and satisfaction.

I feel cheated with this attitude of your company and seems to me that you are only concerned about earning profits without delivering quality.

In the end, it is again requested to provide a satisfactory support in respect of my above mentioned jobsheet no. N[protected] as it is more than 3 months now.

Your earnest immediate action in this regards is solicited.

Thanks & best regards


Hare ram sah
B-52, ntpc township,
Sector-33, noida-201301
Mail id,
Contact no. [protected] / [protected]