Yu Televentures — Requested a new headset and paid money but they are not sending headset

Saikrishna Gorantla

Address:	Gurgaon, Haryana, 505001
Website:	www.yuplaygod.com

I'm having yureka plus device and it's headset is not working. I'm contacted yu support and they asked to pay 200 rupees for that headset and sent me a link for payment and i'm paid that amount. After that they sent that headset to wrong address and again i'm contacted yu support and requested them to send a new headset to my address but they said 'it should reach our warehouse first' and asked me to contact again after it reaches their warehouse. It was reached their warehouse 15 days back and i'm mailed them many times and still mailing daily but they are not even responded to single mail...

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YU Televentures customer support has been notified about the posted complaint.

Apr 15, 2016

Updated by Saikrishna Gorantla I'm having Yureka Plus device and it's headset is not working. I'm contacted YU support and they asked to pay 200 rupees for that headset and sent me a link for payment and I'm paid that amount. After that they sent that headset to wrong address and again I'm contacted YU support and requested them to send a new headset to my address but they said 'it should reach our warehouse first' and asked me to contact again after it reaches their warehouse. It was reached their warehouse 15 days back and I'm mailed them many times and still mailing daily but they are not even responded to single mail...

My mail id is saikrishna.[protected]@gmail.com, Mobile No: [protected] and Order ID: ORDER#:AP[protected]

WAYBILL#:[protected]