Yu Televentures — Service station avoiding to accept yu yuphoria mobile in warranty saying physical damage

Address:	Pune, Maharashtra, 411061
Website:	www.yuplaygod.com

Hi team,

My mobile is showing battery icon when start, and also shows recovery, its not start with operating system. Its in bootloop. Service station is saying it is physical damage. How come they say like that. When my mobile got one single starch till i used phone till 2 months. Suddenly phone os got corrupted. As per policy they should repair os or should replacement for mobile but they are saying some stupid physical damage and not accepted device for warranty.

I brought yu yuphoria mobile from amazon. I used it almost 2 months. I was installing some software and operating system got stuck up, it was never come with fastboot. If i press volume button display shows battery log. I have attached screen shot. Mobile images and job sheet from your service station at chinchwad pune. Email id is in cc.

I went to "sara sales and services" and they said its physical damage, and not cover under warranty. Also they were suggesting to go other service station. Why they have not received my mobile in under warranty. Not even accepted mobile for repair. Also job sheet is created like like "dent on front housing". Please see in attached.

Do you know what is mean by physical damaged? Let me summaries you. See below scree shot from your official site.

Inline image 1

This is called physical damage, now situation is here, one of customer is teaching you. Its mean something broken, display broken, any hardware broken.in my mobile case its just a simple scratch on the metal body. See images below. If simple scratch is physical damage then who the else will buy yu phones in india if i spread this on blogs and forums with the help of all evidences. Let check images.in what angel it seems damage.


Inline image 2

Inline image 3

My phone is showing below battery icon on start up. All hardware is working fine. Its seem os is broken down.

Inline image 4

If repair os from private service station and sue against you with the help of consumer court and forward all evidences on the worldwide forum. This would always loss of you not mine. However consumer court is always in favor of customer if they have valid proof. I am gonna do this if you not resolve and accept my phone in warranty, if you not replace my phone which covers under warranty. I had discuss with the customer care and customer care discussed with the service station boy. We were agreed upon submitting the phone for warranty but service station it self not interested to take this up for warranty. How they come reject my phone being processing for warranty period. How service center is suggesting to go in other service center?

For me it is only thing of few thousand, i am not worries about my money, i am worries and serious about how micromax yu is fooling the people by not accepting their product operating system fault and avoiding warranty process by saying physical damage on single starch on the phone. If i put this in world wide forums and sue you would affect your millions money and reputation. I had used many brand mobiles they have changed mother board without asking any single question in warranty.

Now if you not give me replacement of the phone or repair then i will go ahead and sue in consumer court. Please take this serious. I have attached job sheet below.