[Resolved] Yu Televentures — Software issues & Replacement of Board of Yu yureka A05510

subhashcd

from Delhi, Delhi

Address:	173025
Website:	hone software issues & Replacement of Board of Yu yureka A05510

Dear Sir,
I have Yu yureka A05510 which was having issue of softwar (network issue in one slot out of two).
i have contactaed to M/s. Surabhi communication @shop no01 MC comples, opp. Delhi Gate, Nahan, District Sirmour(Himanchal Pradesh).
They told that warranty period is expired & during software upgration by them the borad is dead & they charged me 2000 Rupees. but replaced the old borad of yureka Plus in Yuyreka which were having many software issues.
finally i returned them this handset for replacing new board & software upgradation to Lollypop.
But they are now denying that new board is not available & not repaing the set although they have taken the money.
Please take strict action they are misguiding me & not picking up my phone.
many times i gone there but they are not ging resonce or nither reparied Handset .
Please see the the yu yureka reputation & customer problem otyherwise i may go ahead to consumer forum.
Regards
Subhash Chandra
contact No.[protected]
Poanta Sahib Himancahal Pradesh

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Dec 18, 2016

Complaint marked as Resolved

YU Televentures customer support has been notified about the posted complaint.

Nov 12, 2016

Updated by subhashcd Dear Sir,
I have Yu yureka A05510 which was having issue of softwar (network issue in one slot out of two).
i have contactaed to M/s. Surabhi communication @shop no01 MC comples, opp. Delhi Gate, Nahan, District Sirmour(Himanchal Pradesh).
They told that warranty period is expired & during software upgration by them the borad is dead & they charged me 20000 Rupees. but replaced the old borad of yureka Plus in Yuyreka which were having many software issues.
finally i returned them this handset for replacing new board & software upgradation to Lollypop.
But they are now denying that new board is not available & not repaing the set although they have taken the money.
Please take strict action they are misguiding me & not picking up my phone.
many times i gone there but they are not ging resonce or nither reparied Handset .
Please see the the yu yureka reputation & customer problem otyherwise i may go ahead to consumer forum.
Regards
Subhash Chandra
contact No.[protected]
Poanta Sahib Himancahal Pradesh

Verified Support

Nov 16, 2016

YU Televentures Customer Care's response Hi Subhash.

We apologise for the inconvenience caused. Please mail your concern to the following address: [protected]@yuplaygod.com or call us at [protected].

Regards,
Team Yu.