Yu Televentures — Unprofessional behavior and mental harassment in repair/replacement of yu-phone which is under warranty

Address:

New Delhi, Delhi, 110059

I am writing to inform you that i am having a negative experience from last two months for which i have been complaining. Yu 5010 a phone is still in warranty period and, i have been using it from last six months. Flash light of my phone has been switched on from last 2 months. Charging port is not working properly, taking too much time for charging, say 18 to 24 hours to make it 100 %. I had shown in the service center twice. The center denied to accept my phone for repair under warranty asking for additional charges if they repair it and the reason they gave me was that my phone had a physical damage due to of water.

When i visited to the service center located at ms. Laxmi enterprises g-1/3a, 1st floor, metro pilar no. 673, najafgarh road, opp. Arya samaj road, uttam nagar 110059, new delhi, they said that phone is damaged due to water and motherboard is shorted but when i asked them how the phone is still in working condition from last two months if the motherboard is shorted, they said you are lucky that the phone is still working, but when i force them & told them that i am also a electronics and communication engineer & i know that the phone can't work if motherboard is shorted then they said sorry, & they did not say it & if they said it, it may be tongue slip. After they said we can't take your phone in warranty because it is damaged by water. I am really felt like i am cheated by your company.

First of all i would like to tell you my phone never came across any kind of physical damage because of water. Second thing we live in a humid country where if the damage is caused due to of humidity or sweating that’s not my fault and you should stop manufacturing phone for hot and humid country like india.

When i bought the phone the company boasted of giving on site warranty and no question asked on replacement. When first time i visited the service center they said reparing of your phone will take 1 and half months that's why i take down the idea of repairing. But now charging problem is not ignorable. And this time they refused to take it due to their above mentioned reasons.

I am really irritated with the kind of service is being provided. Twice i have visited to the service center coz of their unprofessional reasons.

Your company really has pathetic norm and service. Stop making people fool. For no doubt the service is pathetic and offering disgusting customer support. And also my complaint has been taken in frivolous way. Now i don’t have any faith in your company. Since i am the old user of your service, i intended to inform you about the inconvenience that i have faced and demand for the answer.

It was high time for me so i pooled down the mail wishing for co-operation with best of my patience. And if it can’t be done take your phone back because i can’t wish to suffer anymore. And will drag you in consumer forum as soon as possible.