| Address: | 411015 | | Website: | www.yuplaygod.com/customer-support |
Hi,
When I found problem ( battery size was changed) with the Yu Yunicorn [IMEI/Serial No: [protected], [protected] ], I was surprised to see battery over-sized, where no-one can open it (non-detachable), also it was not in contact of water or anything. I submitted it to authorized service center in Pune M/s. Planet cell on 11th Feb 2017 with Job sheet no 624. Please find same attached herewith. also find the purchase invoice attached herewith.
Battery was expanded in Size. Though the handset is within warranty, the service center asked me for new battery charges.
I followed-up regularly in every 3 -5 days after 11th Feb. I used to hear answer like battery is not available/there is delay from company. after completion of 30 days, the executive gave me hopes that as company was unable arrange for battery, he will be getting new handset from company. He told that the Pune regional head also knows the problem and ready to arrange for new mobile. He also told me that he is creating new job sheet with number W[protected]. Keeping faith in him, I also showed patience considering I will get replacement for the phone, which I am unable to use for long period. I did follow-up after it till 27th March, where I heard that I will be getting replacement for handset.
But today, I received a phone from service center that you will get phone by changing battery.
I want to ask Yuyunicorn team, who is responsible for non-usability of phone till 50 days? Why there was charges asked for battery, when it was nondetachable and within warranty? Even though customer was ready to pay the charges, why the service request was not full-filled within 7 days? Why customer had to do followup for longer period after looking no single communication from service center or company?
Hope you will consider my pain and compensate my time loss as well as effort loss by giving new replacement of Yu-yunicorn Mobile.
Thanks,
Mahesh Paste Was this information helpful? | 
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