[Resolved]  Yu Televentures — YU Mobile service not resolving issues after taking charges

Address:Pune, Maharashtra, 411014
Website:www.yuplaygod.com

Two months ago i have updated mobile with Lolipop.
After that there was issues with screen/display so i changed my screen at Planet Cell Service centre.
- Few days after that mobile started giving issues like :
1) Display gets off automaticaly.
2) Sometimes no alert(ring and display) on screen for incoming calls.
3) Each & every app stops working / Hang issues.
4) It gives problems during switching on/ or booting doesn't works properly after pressing power key multiple times.
5) After facing all these issues customer care suggested to udpate the softwares, till now they have updated mobile twie. last recent update was applied on 6th august.

- Today i reported the same problem to them they told me that your mobile issues will not get resolved.
- For the same issue they have charged me but issue is not resolved.

- Very bad response from the Customer care centre: Planet Cell Pune 411014.

- When company releases the software update that makes the problem for device then why do they releases the updates to customers without testing properly.
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Sep 23, 2016
Complaint marked as Resolved 
YU Televentures customer support has been notified about the posted complaint.
Aug 13, 2016
Updated by yogeshlanghe
I have tickets number, please refere the same : 2643827.
Aug 15, 2016
Updated by yogeshlanghe
My mobile no is : [protected]
Aug 18, 2016
Updated by yogeshlanghe
Mobile details:
Name : Yu Yureka
Model No. AO5510
OS.: Cyanogen 12
Verified Support
Aug 22, 2016
YU Televentures Customer Care's response
Hi,

Sorry for the trouble. We have escalated the details to the service team and our representative will contact you shortly.

Team,
YU
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