[Resolved]  Yu Televentures — Yu yureka plus mobile phone (damage mobile phone given in replacement of my new hand sate yu yureka plus)

Address:	Kota, Rajasthan, 324005
Website:	www.yuplaygod.com/customer-support

I had purchased yu yureka plus (White color) some months before. After some days my mobile camera stopped working. I subbmitted my mobile to service center they said that the problem will not be solved at their hand and this set can only be corrected by company only, so this set will be send to company. I permitted them, after 25-30 days service center offered me an another used hand set of black color, when i said that my handset was white color then they replied that company replaced your set. When i refused to accept the set then service center said either i have to accept this used black handset or take my old hand set after 15-20 days with defective camera.

I accepted that mobile but after some days this black handset also creates problem. Again & again this set became hang. I again complained to service center they said this is software problem after updation it will not be hang, and they updated for 4-5 times. After some days same hanging problem arise i again contacted to service center they again said that this set will be send to company.

Now my handset is with company. From the date of purchase my handset is in service center more than in my pocket.

Here is the complaint no. Issued to me on various times :-

1. W[protected] on 23/02/2016
2. W[protected] on 16/06/2016
3. W[protected] on 08/07/2016
4. W[protected] on 05/09/2016

Please take necessary action either give me new handset or refund my money.