Yu Televentures — Yu-Yutopia 5050

Address:	New Delhi, Delhi, 110028
Website:	www.yuplaygod.com

I bought Yutopia 5050 phone since January 2016. Around Sept-Oct 2016 the device started malfunctioning. Warranty of 1year.
I went to the customer care and after 20-30 days they replaced my mobile with the new one.
Now the new device which is around 3-4 months old has started malfunctioning, but now my warranty is over for the original device I bought, but the device they gave me after replacement should also have 1 yr warranty starting from October/November, else what is the use of replacement then.
I want to my money back as because this problem I've suffered personally and professionally. Plus an additional tension in my life. Please help me in this.
Below is the mail trail for your reference.

Divyesh Bhartiya Fri, Aug 19, 2016 at 6:50 PM
To: [protected]@yuplaygod.com
Bcc: [protected]@ymail.com
Hi Team,

I am using a Yutopia phone since January 2016. Today the device suddenly started malfunctioning.

I am not able to use any of the functionality, phone reboots automatically.
Only Power off, reboot and screenshot feature is working.

Please revert on this on priority as I am completely unable to take or place any calls.

Thanks,
Divyesh
Divyesh Bhartiya Sat, Aug 20, 2016 at 12:41 PM
To: [protected]@yuplaygod.com
Hello Team,

Any updates?? I need this problem be fixed asap, as it is hampering my work.

Thanks,
Divyesh

[Quoted text hidden]
Divyesh Bhartiya Mon, Aug 22, 2016 at 11:20 PM
To: [protected]@yuplaygod.com
What the Hell !!!

Why aren't you guys replying?
This is how you support your customer??
If I don't get reply tomorrow I'll go to consumer forum.
[Quoted text hidden]
YU Support Thu, Aug 25, 2016 at 12:52 PM
Reply-To: YU Support
To: divyesh.[protected]@gmail.com
Dear Divyesh,

Thank you for writing to YU Support. Reference Ticket id: 2665647

This email is in reference to the concern regarding "Restarting" of your YU device. We deeply regret for the inconvenience caused to you.

We would request you to follow below mentioned troubleshooting steps to resolve Restarting issue:-

1- Handset should be updated with latest software.

2- If device restarting is occasionally like once in a week, then no need to do anything just check the device/External SD storage space it should be 15-20% free. Kill the all non-usable background apps to free up the RAM.

3- Check for recently installed apps, may those applications creating restarting. Sometimes new, unstable or malicious apps may also cause our device to misbehave.

4- Check for non-usable applications or Uninstall updates of non-usable applications. Check the most popular apps usability. Auto update for apps should be turn off like Google apps (Google book, Google movies, Google+, etc.) If you suspect that your device reboots because of some malicious app, you should uninstall that app.

5- If device is restarting while using any application then perform below setting
SettingPrivacyPrivacy guardThree dotsCheck on show built in appLong press on Google play servicesSwitch offAuto start and wake up option.

6- Don't disable any application because the app still occupying the required space.

7- If device used in power saving mode then device may lag during usage.

If problem persist in your device then please follow the process of safe mode for 3-4 hours so that we can check that the issue is with the device or with any third party application.

1. Press and hold Power button.
2. Tab and hold power off option.
3. It will prompt to boot in Safe mode.
4. Tab OK.

For returning from safe mode, kindly restart your device.

If again same concern persist then please perform below steps:-

Note: Before following below mentioned steps please take the backup of your all important data. For backup procedure you must have a working data connection or Wi-Fi connection

1. For contacts backup move contacts to SD card or synchronize your contact with Google account.
2. Settings Backup & Reset Backup my data Turn the toggle ON (only app data, Wi-Fi password and other setting will be saved in google server).
3. Kindly move your media contents to SD card or you can take it in your Laptop/PC.

Soft reset:-

Go to setting Tap on backup and reset Tap on factory data reset.

Hard reset:-

1- Switch OFF the mobile
2- Press buttons simultaneously ((Volume DOWN + Power button) till the YU logo appears.
3- Recovery screen will appear
4- Select option 3 (Wipe Data/Factory reset) and then select "yes-delete all users"
5- Select option 4(Wipe Cache Partition)
6- Select option 5 (Wipe media) and select "yes-delete all user media"
7- Select option 1 (Reboot System Now).

If again same issue persist then kindly Flash your device with below mentioned link:-

http://builds.cyngn.com/factory/sambar/cm-12.1-YOG4PAS5W0-sambar-signed-2dcb7bbf...⇄

Steps to be performed:

1) Copy the downloaded files in your phone memory.

2) Reboot phone in recovery mode:-

3) Switch off your phone. Now press volume UP and DOWN together and keeping them pressed power ON your device. You will boot into Cyanogen recovery.

4) Select "apply update"

Select “Choose from internal storage”/”Choose from external SD card”

Select "0/(if internal)”

Navigate to the ROM.zip

Let the installation complete. Once installation is complete you will return to recovery menu. Select Reboot to System.

If the issue still persists then kindly visit your nearest authorized YU Service Centre to get the device checked. We would request you to carry your invoice bill.

Please follow below link to get address of Service Centre:-

Service Centre:- http://www.yuplaygod.com/pages/customersupport.

If you are unable to find Service Centre through this link, kindly share your area pin code with city and state so that we can assist you in a better way

Service Centre timings are 10 AM to 7 PM, Monday to Saturday (except Sunday and National holidays).

Note:-
1. Do not submit any accessories in the Service Centre except Trans receiver and Back Panel.
2. Warranty for handset is 1 year and accessories carry warranty for 6 months from the date of purchase mentioned in invoice. Invoice is mandatory to claim warranty.

Please refer to forums.yuplaygod.com for any support related queries.

Best Regards,
YU Support
2665647
Divyesh Bhartiya Tue, Sep 20, 2016 at 9:10 AM
To: YU Support
Hello Team,

I followed the steps that you have shared. The device worked properly for few days and then again started behaving weirdly. It restarts whenever I perform any action like making a call, opening any app or browse on internet.

My Address is: Ft. No. 501, Golden Heaven Society, Khopat Thane West (400601) Maharashtra.

Please send the service provider asap, as I do most of my work on phone and laptop and I need this to be fixed or replaced asap.
I bought this phone with a great trust on your company please don't let me loose that.

Thanks & Regards,
Divyesh Bhartiya

[Quoted text hidden]
YU Support Tue, Sep 20, 2016 at 10:40 AM
Reply-To: YU Support
To: divyesh.[protected]@gmail.com
Dear Divyesh,

Thank you for writing to YU Support. Reference Ticket id: 2665647

This email is in reference to the concern regarding "Restarting" of your YU device. We deeply regret for the inconvenience caused to you.

We would like to inform you that if you have done all troubleshooting so kindly visit your nearest authorized YU Service Centre to get the device checked. We would request you to carry your invoice bill.

Please follow below link to get address of Service Centre:

http://www.yuplaygod.com/pages/customersupport.

If you are unable to find Service Centre through this link, kindly check the below mentioned Service Centre details:

M/s Nihal Telecom Shop No, 110, 1St Floor Miracle Mall, Opp Hanuman Bavdi, Teen Batti, Bhiwandi 421302 Mumbai Maharashtra NA [protected]

M/s Bhagwati Mobile Shop No. 201, V-Star Mall, Chandravarkare Road, Next To Saraswat Bank, Borivali (W) 400092 Mumbai Maharashtra[protected] [protected]/[protected]

M/s Maxtel Shop No. 202, Second Floor, Raut Arcade, Opp. Subway, Virar East 401303 Mumbai Maharashtra[protected] [protected]

M/s Aastha Enterprises C -85, Ground Floor, Shanti Shopping Center, Opp Mira Road Station East Mira Road (East ) 401107 Mumbai Maharashtra[protected] [protected]

M/s Krishna Telesystem Shop No. 3&4, Chanel Eligance Building, Next To Big Bazar, Takka Road, Panvel 410206 Mumbai Maharashtra[protected] [protected]

M/s S K Technology Office No. 101/102, 1St Floor, Panvelkar Plaza, Above Utsav Hotel, Ambernath East 421501 Mumbai Maharashtra[protected] [protected]

M/s Vashi Services Viraj Vihar, First Floor, Above Lotus Glass, L.B.S Road, Near Makhmali Talao, Thane E 400602 Mumbai Maharashtra[protected] [protected]

M/s Vashi Telecom Shop No. G-182, Haware Fantasia Business Park, Plot No. 47, Sector-30A, Vashi, Navi Mumbai 400703 Mumbai Maharashtra[protected] [protected]

M/s Swastik Telecom Abhishek Commercial Complex, Shop No. 202 (Sf), S.V. Road, Near Malad Railway Station, Malad (W), Mumbai 400064 Mumbai Maharashtra[protected] [protected]

M/s V Care Telecom Services New Excelsior Cinema Bldg Back Side Wallace Road, Ground Floor, Cst Mumbai 400001 Mumbai Maharashtra[protected]/[protected] [protected]

Sp - Sai Electronics Shop No.3, Shanti Niketan, Jecob Circle, Sane Guruji Marg, Satrasta, Mumbai 400011 Mumbai Maharashtra[protected] [protected]

M/s Dani Industries Pvt Ltd K.V. Apartment, 2Nd Floor, , Anand Nagar, Near Saibaba, Temple, Vasai West, Thane 401202 Mumbai Maharashtra[protected] [protected]

M/s D. R. Telecom Shop No. 5/6/7, Ground Floor, Radheshyam Complex, Duttapada Road, Off S. V. Road (West) Mumbai 400092 Mumbai Maharashtra[protected] [protected]

M/s Sai Mobile Shoppe Om Shree Swati Manor, A Wing 101, N.C.K.K Road Dadar- West Mumbai 400028 Mumbai Maharashtra[protected] [protected]

M/s Mahavir Electronics (Mumbai) Shop No.202, Second Floor, City Of Joy, Jsd Road, , Near Railway Station, Mulund 400080 Mumbai Maharashtra[protected] [protected]

M/s Aashtvinayak Mobiservices Shop No - 07/08/09, Opp Archies Apt, New Station Road, Kalyan 421301 Mumbai Maharashtra[protected] [protected]

M/s Microtech Services Unit No. 28, Basement Hi-Life Mall P.M. Road, Near By Station, Santacruz (W) 400054 Mumbai Maharashtra[protected] [protected]

M/s Aai Kalubai Enterprises Suryadarshan Chs, Shop No 16, Opp Lic Office, Near Bus Stand.City-Pen.Dist-Raigad.Maharashtra 402107 Mumbai Maharashtra[protected] [protected]

M/s Techtrics Technologies Pvt.Ltd. A-Wing, 209 & 210, Vashi Plaza, Sec-17, Navi-Mumbai, Vashi 400703 Mumbai Maharashtra[protected]/[protected] [protected]

M/s Jai Ganesha Mobile Point 204, Rajgor Empire, 2Nd Flr, Khot Lane, Opp. Bata Showroom, Ghatkopar West 400086 Mumbai Maharashtra[protected] [protected]

M/s Shyam Enterprises GF, Ganesh Kripa Building, Kacheri Road, Opp Eco Bank, Karjat, Tal Karjat, Dist Raigad 410201 Mumbai Maharashtra[protected] [protected]

M/s V4 Tech Solutions 105, 1st Floor, The Central CHS Shell Colony Road Chembur East 400071 Mumbai Maharashtra[protected] [protected]/[protected]

M/s Cell Care Point Office No 06, 1st Floor, Farhan Apartment, Santawadi Near Bombay Bazar 30 JP Road, Andheri
West 400058 Mumbai Maharashtra NA [protected]

M/s Serve Solutions Office No -204, 2nd Floor, Shivkripa Gala Ping Centre, HS Joshi Road, Opp-Madhuram Hall Dhisar E, Mumbai 400068 Mumbai Maharashtra[protected] [protected]

Service Centre timings are 10 AM to 7 PM, Monday to Saturday (except Sunday and National Holidays).

Note:
1. Do not submit any accessories in the Service Centre except Trans receiver and Back Panel.
2. Warranty for handset is 1 year and accessories carry warranty for 6 months from the date of purchase mentioned in invoice. Invoice is mandatory to claim warranty.

Please refer to forums.yuplaygod.com for any support related queries.

Best Regards,
YU Support
[Quoted text hidden]
Divyesh Bhartiya Sat, Sep 24, 2016 at 10:09 AM
To: [protected]@micromaxinfo.com
Hello Team,

This with reference to the Job Sheet# W[protected].
The service center team has told me that chip of my mobile has stopped functioning and they are forwarding it to the Company Location to replace the chip.
But I want to replace my handset itself, as how can I be assured that the new chip will not behave similarly after few months and after few months my warranty would also expire. So request you to replace my handset itself with the new one and the provide warranty for that as well.

For more details call me: +91-[protected]

Thanks,
Divyesh Bhartiya

[Quoted text hidden]
Divyesh Bhartiya Mon, Feb 6, 2017 at 1:46 PM
To: [protected]@micromaxinfo.com, [protected]@mmxcheckpoint.com
Hello Team,

It is really frustrating and sad that my phone has stopped functioning again. Last time my phone was replaced, but the new one, which just 3-4 months old is getting switched off again and again.I don't have a spare phone to use as well.

Please help me, I bought this phone for 25K with so much expectations and now I really regret my decision. I want my money back as I'm sick of trusting you guys and trust a company which is fooling customers on the name of 'Made In India'.