[Resolved]  Yu Yureka — Yu yureka micromax worst service

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi Sir,

I have purchased YU Yureka phone and since last 3 months, i'm facing many issues in it, for the same i have visited the service center 4-5 times and they have created multiple job sheets but still there is no solution of the problem, please find below the job sheet numbers and problem corresponding to them :

1. Job Sheet Num : N[protected]
- created on 10 May
- problem : phone is not booting up and not charging
- i have received the phone on 23 May and still problem the same phone is not charging
- I spent around 2 Hour @ service center and then a new job sheet created
2. Job Sheet Num : N[protected] :
- created on 23 May
- problem : phone is not charging
- i have received the phone on 13 June and still phone is not charging.
- After spending 2-3 hours and lot of discussion/analysis, somehow they manage it charging got started but a new problem is induced.
- Wifi and Bluetooth is not working, there is no mac id and ip address available in phone and phone is rebooting again and again.
- again i spend 2-3 hours in service center and a new job sheet is created.
3. Job Sheet Num : N[protected] :
- created on 13 June
- Problem : wifi and bluetooth not working and phone is re-booting again and again
- i have received the phone yesterday on 25 June.
- it was already charged around 10%
- i have verified as much as i can and in doing all this it come to 2%
- when i came back at home, it has been dis charged and since then (since yesterday), i'm trying to charge it but it's charging up.
- its the same problem which has been faced in all the job sheet and still no resolution

after that they have not created a job sheet and just given me a paper asked to wait for 1 week then again 1 week and now it has been around 2 months but still no response and they have phone with them.

it is really too frustrating, i'm really amazed to thing about :
- how these used to ask me to take back the phone if problem is not solved.
- does the people who do solve the problem, really know what are the problems.
- how does testing done, is there some terminology of that kind or not.

It's really the worst experience i had with anything. Kindly help me to get my working phone back also let me know if something is required from my side.

I look forward to hear from you.


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Thanks And Best Regards
Mayank Singhal