Yureka — Speaker and Mic issues with the new phone

Address:

Hyderabad, Andhra Pradesh

I got a Yureka phone ordered from Amazon as a new piece. I started using it after 2 weeks and since the time i started using it, there was speaker and mic issues. The receiving party at the other end were not able to hear me clearly and the voice was so feeble, the words were also not clear. I complained this to the yureka customer care and they said that they can provide me only refurbished piece and not fresh piece in place of this new phone which i got. There was no proper response from the team. when i asked them how can they replace a fresh piece with refurbished one, they say it is their policy. Should the consumer take the fault of getting a default manufactured piece.