Zaakpay.com — did not got my refund money of irctc

I cancel ticket on[protected] and i think got my money back in four days after 8 days i check my bank balance but i cannot got the money than afterwards i check my irctc id i saw they give statement of refund money[protected]. Today is[protected] but i cannot received my money till now. So i request to help to get my money back to my bank account. plzzz help me.