Zaakpay.com — Got scammed my Zaakpay

I paid rs 799 on September 5 through Google pay to Zaakpay. The money has been debited from my account but I did not get my pass. On asking for a refund from the game support they informed that they haven't received the money at all.
I got a link from Zaakpay on my google pay app and I paid 799 but the link got expired. Now the money has been sent to Zaakpay and I haven't been able to get a refund. I have even sent a mail to their support.
Please send my money back...why are you scamming so many gamers like this and Why is your portal so problematic?
Kindly resolve my issues as soon as possible