Zaakpay.com — have not received the refund amount yet

I have cancelled train ticket on 18 th of december. Refund id :[protected]
Pnr:[protected]
Irctc gave a notification that an amount of 1450 has been sent to the bank zaakpay pg.
It was mentioned that zaakpay will refund the amount within 3 to 5 days of cancellation but now its been more than a week. Please look into the matter and get the problem resolved as soon as possible.