Zaakpay.com — I didn't get railway refund amount 1560 rupees

I cancelled my tatkal waiting list ticket on 28th April 2018. But i did not got refund amount Rs. 1580 till today. Later i found in my IRCTC account that it is refunded to zkpy account on 29th April 2018. But i didnt got money back to my bank account. Please refund my hard earned money.
i have attached details and screen short of the IRCTC account page with this..
SIBI MATHEW
PNR Number [protected] /
IRCTC Transaction ID [protected], an amount of Rs. 1560.0
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:28-Apr-2018
Refund processing date:29-Apr-2018
Refund amount:1560.0
Refund reference no:ZP56acddfd3f18d
Payment Option used : Zaakpay PG
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Zaakpay.com customer support has been notified about the posted complaint.
May 15, 2018
Updated by sibim8
Complaint ID- 1952387
Please provide update...It's been 17 days i lost my money...Please refund my hard earned money.
May 21, 2018
Updated by sibim8
please provide update
Complaint comments 

Comments

I have cancelled my IRCTC ticket on 4 May 2018. The app tells that it has refunded the amount through Zaakpay PG. But still the amount hasn't reached my account

My refund from IRCTC with below details
Refund processing dt 25-apr-2018
Refund amount ₹4800.00
Refund reference no-ZP5694cd2ea0060
Refund id_[protected]
Ticket PNR no_[protected]
Has not been credited my bank account
Till now.

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