Zaakpay.com — irctc rail ticket cancelled but money credited to zaakpay pg

I cancelled tickets 4 times from irctc and every time the refund amount was credited to zaakpay pg but not my bank account from where i paid the booking amounts.

Kindly make arrangements to refund back the amounts into my bank account. I'm sharing the cancellation details of the 4 transactions:

1) date of cancellation of e-ticket/date of failure of e-ticket booking:25-mar-2018
Refund processing date:28-mar-2018
Refund amount:125.0
Refund reference no:zp[protected]acf
Payment option used : zaakpay pg

2) date of cancellation of e-ticket/date of failure of e-ticket booking:25-mar-2018
Refund processing date:28-mar-2018
Refund amount:1315.0
Refund reference no:zp56230e8641e3e
Payment option used : zaakpay pg

3) date of cancellation of e-ticket/date of failure of e-ticket booking:26-mar-2018
Refund processing date:28-mar-2018
Refund amount:240.0
Refund reference no:zp[protected]acf
Payment option used : zaakpay pg

4) date of cancellation of e-ticket/date of failure of e-ticket booking:26-mar-2018
Refund processing date:28-mar-2018
Refund amount:2795.0
Refund reference no:zp56230e8641e3e
Payment option used : zaakpay pg
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Transaction ID [protected]
Ticket cancellation made on irctc and as i used zaakpay ...irctc says refund procesed on 22 march but it's almost 10 days my account has not been credited...worst gateway

Please process the refund at earliest.
Thank you
Regards

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