Zaakpay.com — irctc refund the amount of 495 but it didn't credit in my account

Address:

600056

Jnanaranjan rana on mar 28, 2018
Sir,
I have booked my train ticket and same has been cancelled by me, but the refund is not given by zaakpay at the same time irctct has settled the payment
The details are as under -
Date of booking - 05.03.2018
Date of cancellation -17.03.18
Pnr - [protected]
Transaction id - [protected]
Refund id : [protected]
Amount - rs. 495
Irctc refund status - refunded
Refunded date : 18.03.2018
Bank : zaakpay pg

But the amount is not credited to my bank account (Sbi)

Please do the needfull...