Zaakpay.com — money is not refunded in my bank account till now

Hi
Running of train no- 12584, Ljn double decker was cancelled on 6th March, I got this message on my mobile number and also I'd cancelled ticket on 6th March 2020 from my side. I got a message from irctc (PNR [protected] ticket cancelled, Amt 660 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.)now status is showing that amount of rs. 660 is refunded to wallet (powered by zaakpay) but it's not there in my any wallet/bank account, it's been 6 days from cancellation of my ticket, I hadn't received my refunded money whereas Irctc promises to refund money in 3-4 working days. For more information about this I'm attaching two screenshots.please act upon my complaint as soon as possible