Zaakpay.com — my amount not refunded in my account

Sir i cancel my train ticket on 15/03/2018 pnr no is [protected] when i complain to irctc they say we refund back but i not get in my account they say contact to your bank. I use zaakpay pg payment page in online payment to irctc please sir slove sir either irctc or zaakpay pg not refunding my amount. Amount is 1180
Transaction id..[protected]
Cancellation id..[protected]
Cancellation date..15/03/2018
Trans. Amt..1360
Refund amt.1180
Bank. Zkpay