Zaakpay.com — nandu refund issues irctc

Dear sir,
I had not get refund of my irctc ticket.
It shows refund id. But no money back to the account please help me.

I trust zaakpay, but we're the refunded has been gone.

I want a trustworthy answer for it help us.
Please contact me.
It made lose of money before also.

Please, i request you to please coordinate and help me to get my money into the account.

Please
Thanking you...
Transaction id:[protected]
Transaction date:8 dec 2018.

Please
Thanking you...