Zaakpay.com — no refund my money

Address:

Indore, Madhya Pradesh, 452010

Hi,
A irctc ticket has been cancelled by them on '26 apr 2018' due to seat unavailability, and the irctc has also refunded back the refund amount through `zaakpay pg`. The payment was made by me to book the tickets was through sbi netbanking, which means i will be getting refunded on the same. 14 days but it has been a while i didn't receive back by money.
I am attaching the screenshot of the ticket, and would expect you to consider this as urgent and take actions asap.