Zaakpay.com — not received the refund amount in bank account after cancellation

Address:	Kolkata, West Bengal, 700053
Website:	IRCTC

I had booked tickets in the following trains between allahabad and kolkata:
1) 3 tickets with pnr number: [protected] and cancelled them with cancellation id: [protected] (Refund amount= rs 2170) and [protected] (Refunf amount= rs 1085). But i have not yet recieved the refund amounts in my bank account even though in irctc website its showing that the amount has been refunded in the zkpy bank.

2) 2 tickets with pnr number: [protected] and cancelled them with cancellation id: [protected] (Refund amount= rs 3680). But i have not yet recieved the refund amounts in my bank account even though in irctc website its showing that the amount has been refunded in the zkpy bank.