Zaakpay.com — refund not credited

Address:Kamrup Metropolitan, Assam, 781026

Sir, i have done an irctc ticket cancellation on 15th march 2018 and the irctc website states that the amount is refunded to zkpy on 16 march 2018.
When i contacted to irctc representative, they said they had already refunded my amount to my bank account.in my bank account statement refund is not credited yet.
So please check the matter as soon as possible.

Refund id-[protected]
Refund date[protected]
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I tried to book a ticket on irctc app through your merchant website payment was failed and deducted and ticket was not booked ..where is my refund.
Transaction id is [protected]

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