Zaakpay.com — refund not received 1155 rs

Address:

636003

I booked itctc ticket on 17th feb 2018. Ticket did not go through but the amount got deducted from my bank. On checking for refund status it says refunded to zaakpay pg but i have not received it to my account. Kindly assist.

Failed transactions details
Transaction id: [protected]
Train no./name: 11014/lokmanya tt exp
Date of booking: 17-feb-2018
Date of journey: 18-feb-2018
Date of boarding: 18-feb-2018
Date of arrival: 18-feb-2018
From: salem jn (Sa)
To: ksr bengaluru (Sbc)
Boarding at: salem jn (Sa)
Resv upto: ksr bengaluru (Sbc)
Quota: tatkal (Tq)
Class: sleeper class (Sl)
Payment status: payment settled
Bank name: zaakpay pg
Reservation status: not booked
Transaction amount:1155.0