Zaakpay.com — refund not received my account

Address:

MOH.KAYASTHWADA Deoband, Saharanpur, Uttar Pradesh, 247554

Dear team,

I have done an irctc tatkal ticket cancellation on 22 feb 2019 and the irctc website states that the amount is refunded to zaakpay on 25 feb 2019
Irctc send refund through zaakpy pg
But zaakpay not send my refund payment my account so please sir my refund 1870 send my account

It is yet to be credited in my bank account. Request your help to get the amount credited. The zaakay payment gateway customer care is also not answering any calls with a mobile number listed in public website.

Transcation id:[protected]
Refund id : [protected]
Refund reference no:zp58274fdde3874
Payment option used : zaakpay pg