Zaakpay.com — refund of tickets cancelation not credit in my bank account

Address:

Vill - Golpukur [Mondalpara], P.O. & P.S. - Baruipur, Dist. - South 24 Parganas, South 24 Parganas, West Bengal, 700144

I have booked two train tickets irctc and used zaakpay pg for payment on 31/01/2019 which cancelled on 03/01/2019. And irctc refunded the amount but it has not credited in my bank account.
Details of transaction
1. Transaction id - [protected]
Pnr no - [protected]
Refund id - [protected]
2. Transaction id - [protected]
Pnr no - [protected]
Refund id - [protected]
And attach the sreenshot