Zaakpay.com — sitare zameen par.. money debited but not received the tickets

Booked the pass for siatere zameen par through https://heartfulness.org/en/sitaare-zameen-par/ site and paid rs.2400. Payment gateway for icici routed through zaakpay.

Order id: mojo8b10005n77953804

During the payment processing, there was no response and not received the ticket too. Rs.2400 debited from my account.

Pls ensure amount is credited back to my account asap.