[Resolved]  Zaakpay.com — successful transaction, yet zaakpay is denying the payment

Address:Jabalpur, Madhya Pradesh, 482
Website:Zaakpay.com

On 16/03/18, i made a payment to one assist (An insurance company) through the service of zaakpay.com/instamojo as a third party vendor. I got a receipt for the successful transaction. But instamojo/zaakpay.com is denying the payment.
I am attaching the screenshot of my account statement from which i made the payment. It is clear that i made a successful payment on 16/03/18. After that, as of now, i haven't received any refund (Cause the third-party vendor is saying that payment was a failure) and it is clearly visible in my account statement that it was a successful transaction and there are no refunds as such
I have also attached the receipt that was generated when i made the payment.
In spite of providing all the necessary proof, one assist and zaakpay.com/instamojo is still accusing me of failed payment. Due to this glitch, one assist is not returning my smartphone (Which i had given to them for repair as it was insured by them).

I have waited and stressed myself a lot in this claim procedure. Kindly end this dispute. As i am presenting my balance sheet, kindly ask the same from zaakpay.com/instamojo.
I have already paid the amount of 345.
There is nothing to gain from this meager amount when compared to my rs 14999 mobile phone. Kindly ask for documents from
Zaakpay.com/instamojo, it will save all the time for us
Here are the bank details to which i made the payment. These are present in the receipt.

Merchant code cca[protected]
Merchant name zaakpay.com
Reference number[protected]
Amount inr 345.00
Bank reference number[protected]
Debit account sb-[protected]
Date 16/03/2018
+3 photos
Was this information helpful?
No (0)
Yes (0)
Sep 1, 2018
Complaint marked as Resolved 
Zaakpay.com customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Zaakpay.com
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    10%
    Complaints
    1445
    Pending
    0
    Resolved
    138
    Zaakpay.com Phone
    +91 11 3001 8008
    Zaakpay.com Address
    8A, DDA Pocket 1, Sector 7 Dwarka, New Delhi, Delhi, India - 110075
    View all Zaakpay.com contact information