Zaakpay.com — tatkal railways

I have booked a tatkal ticket online from irctc thru zaakpay pg on 18th march 2019 from pune to boisar on gwalior express. The transaction id is [protected]. The pnr number is [protected]. We have been waiting for last 7 days to get the refund still no go. Attached is the screen shot. The status shows refunded however i still not have received the refund. Please refund the amount asap.
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I was booking a train ticket on IRCTC app's on date 24/03/2019 and I had done a transition thought your gateway.amount of Rs 1020:00 debited my account but ticket was not book please refund my account...!

Sir...
My transaction ID is [protected] in irctc website thru by zaakpey pg but not ticket booked and my balance is debit. Plzzz solution this matter.

Hi,
I have booked train tickets and cancelled the same, but as per site the amount credited back to bank and if I am checking the same it is not, kindly check and revert
PNR [protected]

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