Zaakpay — failed transaction amount not received

I have booked tkt from irctc on 20.02.2018. The transaction of amount of rs 815/- was failed. The amount has deducted from my account and irctc also confirmed that the transaction has been settled. However the amount is yet to be received by me. Please look out the matter for early settlement. The transaction i'd is [protected] and dated 20.02.2018. The tkt was from njp to danapur north east exp.