Zaakpay — my refund amount not been credited in bank

I booked a ticket for train in IRCTC on 24 Feb .
My transaction id is [protected] and my refund Id is [protected].
The website shows the amount is refunded through zaakpay.I waiting about more than two weeks, still there is no response.In bank account itself it is not credited.I hope you Resolve this problem as soon as possible. Thank you...