Zaakpay — payment not received against irctc cancellation

Dear concern,

I did not get my refund against cancelled ticket on irtctc. Though irctc app show payment has been made to zaakpay pg.
Transaction i'd is [protected].
The ticket booked on 22 mar 2018.

I booked ticket using zaakpay gateway on irctc and making payment through citi netbanking. But ticket got cancelled and payment was made to zaakpay on same day. But i am yet to get my money in my bank account.

Kindly refund my amount asap.