Zaakpay.com — Amount deducted from my bank account but I didn't get balance on my mobikwik

I made online purchase of medicines on 1mg.com. After finalizing for making payment, and clicking on Mobikwik for online payment, it took me to zaakpay for recharging the wallet as Balance wasn't sufficient to make payment. After going through all the steps to recharge the wallet(Mobikwik), required amount debited from my bank but didn't include in the wallet. I was waiting for refund. But didn't get. I checked the wallet balance many times but it showed the same previous balance! I still have transaction ID as a proof! I want my money back!!!