Zaakpay.com — refund my irctc dropped transaction.

Address:

732204

On 15 nov 2018 i tried to book tatkal ticket of maldah town to delhi, due to meet my requirement of confirm berth allotment the transaction dropped nd the amount deducted.
Irctc shows they refund it. Normally it takes 4-5 days here already 10days passed still now i have not get that amount in my bank account.
Bank name: zaakpag pg
Bank reference id: zp57aad67b6e5c7
Refund id: [protected]
So plz kindly return it as soon as possible.