Zaakpay.com — refunded amount yet not received

Address:

Kolkata, West Bengal, 712246

I (Pradeep prasad) have booked a tatkal ticket through irctc website on 16th feb 2018 which was not confirmed even after chart prepared hence the ticket was automatically cancelled but yet now the refunded amount is not credited to my bank account.
Pnr number [protected]
Journey from - bandel to ballia
Journey date - 17th february 2018
User id of my irctc account - p270492