Zaakpay.com — ticket id: [irctc #7859349]_ cancelled e-ticket amount not yet refunded back

Dear irctc customer care,

I have booked a ticket to anakapalle (Akp) from secunderabad (Sec) on 31st dec 2017 with the travelling date 12th jan 2018. Due to personal reasons i have cancelled the ticket on 08-jan-2018. The ticket has been cancelled successfully, but amount still not refunded back to the account. I have tried to contact the irctc customer care number. They have told me to send an mail with the details. I am sending an email with the requested information along with the bank pdf statement, could you please check and try to refund my amount asap.

Ticket details:

Pnr number :[protected]
Transaction id : [protected]
Train no/name:12740 / vskp garib rath
Date of booking : 31-dec-2017
Date of journey:12th jan 2018
Total ticket fare : rs 715.00
Cancelled date : 08-jan-2018
Refund amount : rs 650
Document password:[protected]

Kindly help me with the needful things.

Thanks & regards,
Bhaskar
[protected]