Zara.com — Refund not given and no one is looking into it

Website:

www.zara.in

Hi .this is regarding zara india .
I had made two transactions on 8th of Nov via Google pay for the amount of 7990 rs to zara.com . Out of which one transaction was successful and one failed at citrus end . I have not received the 7990 rs back and attaching the details of failed transaction from Zara .com after complaining. The transaction number is - OL[protected] Pls reply to this at the earliest . Citrus pay does not have a customer phone bum and email. They are holding on to peopls money illegally and zara is mum about it . This will be escalated to consumer court if no action is taken . There are hundreds of customers with the same problem and have never faced such issue with an online shopping site where a customer has to chase their own money . This is the responsibility of the website as to have a reliable payment gateway and not a shady one which is not doing anything illegal. I want to bring this to the attention of zara . People do not have the time it luxury as to go to a bank and fill out a form and file ffor a charge back and wait several months to get money back.