[Resolved] Zebronics — Zebronics Zeb Soundbomb S1 Pro TWS Wireless Earbuds | |
I bought the Zebronics Zeb Soundbomb S1 Pro TWS Wireless Earbuds with BT 5.1, Wireless Charging, Voice Assistant, Touch Controls, Splash Proof (Black) via Amazon.in on 28-Jul-2021. It worked fine for first few times. Soon, one of the ear buds (left one) charge gets over in few minutes after connected to the phone and the both the earbuds never show as 100% charged. It is always 60% even if I leave the earphones connected to usb-c charging for many hours, it is always showing as 60% charge. Amazon had marked this product as having a 1year warranty, I called the service center as they were far away in Sadhasev Peth, Pune, the person there (Suraj) let me know I'd get a replacement immediately. I drove all the way to the service center from Kalyani Nagar, he then told me he misunderstood which product I wanted and I would have to wait for a replacement. I then got an SMS from Zebronics with the following on 10th Aug Hello, Your service request no. is PUNE ZONAL HUB:GR:2021/G-001554 dated 10/08/2021. Your center contact details are [protected]. and another SMS on 11th Aug 11th Aug Solution has been arranged and being dispatched for Job no 2021/245810 from (HEAD OFFICE ( Buffer and Component )) dated (11/08/2021).For more info contact service center at [protected]. Since then there has been no update. Every time I write to [protected]@zebronics.com they reply via email that someone will get in touch with me shortly. Then, I get a call where someone tells me, it is going to take more time and initially the person I met at Zebronics (Suraj) said he would courier the product back to me since they called me all the way and didn't have a replacement. Now, when I get a call they behave like they are doing me a favour by couriering it back to me. The product is still in sale with one day delivery on Amazon. Ideally, since this is within a 1 year warranty and I have returned the defective product to them, it should be replaced immediately. Today is 23rd Aug, no update, nothing. I am writing this here on consumercomplaints as I am getting a feeling this is a fradulent company, they sell products at a very low cost and hope customers won't spend the time coming to their service center to fight for what they have paid for. I sincerely hope this helps someone else and after reading this they don't buy products from Zebronics or atleast Amazon blacklists them. Was this information helpful? | |
Sep 4, 2021 Complaint marked as Resolved It's been a rollercoaster with a good ending.
Today 4th Sept. after all the drama, I received a replacement.
I appreciate it!
Used the buds for an hour and it seems like all is well :)
Closing this complaint.
I hope they can streamline their systems in the future, at the moment though, I appreciate that I have a working set of buds.
Thanks Zebronics. Aug 23, 2021 Updated by the-common-man Adding an image of the 1) Invoice from Amazon 2) Amazon P-Slip Warranty 3) Receipt I received from the Service Center(covered my personal details for privacy) Service Center location: ZEB CARE Address: Office No. B-4 2nd Floor, Bramha Chambers, Tilak Road, Opposite Bank of Maharashtra, Sadashiv Peth 2010, Pune - 411030, Maharashtra. Phone: Mobile:[protected] E-Mail: pune.[protected]@zebcare.in    | |
 1 Comment | |
This happens to me as well with Pune Service, this is scam company ... Amazon shame on you
1) The receptionist at the Sadashiv Peth Pune Service Center heard me incorrectly regarding the model of earbuds and called me all the way for a replacement, then apologized, I spent my money driving all the way there and back - there went my Rs. 100 discount when I bought it via Amazon's ligntning deal
2) The technician apparently didn't check the product before sending it back the exact same way with the exact same defect
3) The courier made a mistake, and it took 20 days for me to receive the product back
But if I ask for a replacement, I need to spend money and effort to ship the product back to them before they send me a replacement - how do I even know if they are doing to repeat this cycle or not. Why can't they collect the defective product and replace it at the same time.
The service center person who called is telling me about his job, I don't think they understand the correlation between how the customer indirectly pays for their salaries.
The company does not have any accountability whatsoever. No one I can reach in management to have a sensible conversation with.
I really don't know how Amazon is not vetting sellers before allowing them on.