Zee5 — Payment done but subscription not received

Availed zee 5 premium subscription on 27/7/2021. I paid an amount of rs. 499 as a subscription fee for one year. The said amount was paid through UNION BANK OF INDIA.. The screen shot of the payment details is attached.

After a while i even complained about this I WRITE TO US". No response is received There is no phone number or toll free service.

Despite the payment, i am still not able to access the premium content in zee 5. The screen shot is attached.

PAYMENT ID O[censored]NION BANK OF INDIA:[protected]